Awards & Commitments
The Horseshoe and Saddlers restaurant recently achieved a prestigious
first for restaurants and eating establishments in the North of Ireland.
At a reception in the Great Room of the Shelbourne Hotel Dublin the
Horseshoe and Saddlers restaurant achieved the ultimate accolade by
being recognised as one of the best restaurants in all Ireland in
the value-dining category. These prestigious awards are bestowed on
establishments for excellence in catering and run in association with
Hotel and Catering Review magazine.
Entrants were assessed on a number of criteria - commitment to training,
health and safety provisions, customer focus, facilities, supplier
management, environment policy and innovation.
The award scheme continued a category - led approach, ensuring that
all establishments - large or small, casual or formal, exclusive or
everyday were given an equal chance of entering.
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NITB (Northern Ireland Tourist Board) awards
We have also been finalists in the NITB (Northern Ireland Tourist Board) awards.
Pictured above from Left to right: Marshall Coalter, Barney McCann
(Guinness UDP Representative), William Loughed (NITB Quality Assurance
Manager) and Norman Coalter.
We will continue to step up to the line to be measured against the
rest of the industry so that we can remain in a continual state of
progress.
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Excerpt from the 'Coleraine Chronicle' 10/12/2003
Afterwards, the family retired to the welcoming and warm environment
of the Horseshoe and Saddlers restaurant in Enniskillen.
Again, my family couldn't have been made more welcome, with George
supplied with a box full of toys and delicious bites - nothing was
too much for this restaurant and their staff. Like many families with
young children, we were hoping we would not prove to be the unwanted
centre of attention for other diners Thanks to the skill and experience
of the staff, we were put at ease the minute we entered the premises
and could not have felt more at home if we had tried.
The restaurant's decor was simple yet elegant and the warm and comforting
interior design was set off by the open fire - the focal point of
the room.
The menu was exceptionally extensive, with a choice of 12 starters,
five light bites, at least 22 main meals including vegetarian and
salads - and 11 sweets along with of with a vast selection coffees
and teas - and not forgetting the children's menu, which coveted all
the favourites, from chips, sausage, beans, fish fingers and chicken
nuggets.
I selected the deep fried selection of cheeses followed by the Chef's
Special of Monkfish, while my husband chose the garlic mussels, followed
by the special monkfish too.
To say the meal was exceptional wag an understatement, with the first
courses well presented and the plate brimming over with colours and
flavour, complimented by the mouth-watering mix of Indonesian aromas
and tastes, courtesy of the delicious sauce. Topped off with a bottle
of house red a full-bodied Chilean number the evening was complete.
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Commitments
We take our customer relationships very seriously and with this in
mind have adopted a customer appreciation strategy. This strategy
involves asking each new customer to fill in the visitor's book after
which we post a picture postcard of our premises to thank them. This
has two benefits one to obviously thank them for their custom but
to also give them something tangible to show to others where to eat
in Enniskillen if they ever visit.
We also place heavy emphasis on customer feed back, satisfaction and
service. We consistently use customer questionnaires to establish
whether we are achieving our targets set in relation to satisfaction,
pricing, service and local produce content. We also use direct marketing
to facilitate the speed in which we can serve customers with a limited
time period to eat. This has proven particularly successful at our
lunch time period for office employees. We have just renewed our website
on which we receive a large number of function booking mainly in National
Trust premises for weddings, these bookings comes from as far a field
as America.
The Horseshoe, Saddlers Restaurant and Forthill Fine Foods have established
a very good reputation in an extremely competitive and changing market
and are looking forward to satisfying patrons for years to come.
If any of our services have not met your highest expectations could
you please let us know (
) so that we can rectify the situation as soon as possible. Your contact
will be treated in the strictest of confidence.
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